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Factsheets & FAQs

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Factsheets & FAQs

A fact sheet about the Aged Care Quality Standards key changes impacting providers under the new Commission Rules.

Cover Image Transitional Arrangements Fact Sheet - Aged Care Quality Standards - Branded

Resource Type
Factsheets & FAQs

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns quickly and effectively resolved.

Resolving complaints within the service

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Resource Type
Factsheets & FAQs
Guides & Handbooks

These resources are a part of our Qassist educational program for approved providers. For more information, visit the Education section of our website.

Cover Image Education QAssist Getting To Know The Standards For Aged Care Staff

Resource Type
Factsheets & FAQs

Part of a fact sheet series related to Key changes under the new Commission Act and Rules.

Transitional arrangements fact sheet

Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the Rules. The Commissioner may make any arrangements as are necessary for the purposes of completing the activities.

transitional arrangements fact sheet image

Resource Type
Factsheets & FAQs

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Review audit processes have been changed to align more closely to site audit arrangements and requirements. This will assist approved providers by having consistency of regulatory process for residential services.

review audits key changes fact sheet image

Resource Type
Factsheets & FAQs

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Request for specified information key changes fact sheet image

Resource Type
Factsheets & FAQs

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

quality review key changes fact sheet image

Resource Type
Factsheets & FAQs

Resource Type
Factsheets & FAQs

Part of a fact sheet series related to Key changes under the new Commission Act and Rules.

key changes for providers ACQSC legislation

Resource Type
Factsheets & FAQs

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

The changes surrounding consent to access apply to every form of a visit to the premises of a service, whether for the purposes of re-accreditation, a quality review, a review audit or an assessment contact.

consent to access premises key changes fact sheet image