Standard 4 - Requirement (3) (g)
Where equipment is provided, it is safe, suitable, clean and well maintained.
Intent of this requirement
Equipment that organisations provide for consumers to use outside the service environment (for example the consumers’ own home) needs to be fit for purpose. This means it needs to be safe, suitable, clean and well maintained.
This includes equipment for routine and specialised care, consumer lifestyle, housekeeping and cleaning, gardening, transport and maintenance. Each consumer’s equipment needs and preferences will vary. They will be based on their care, lifestyle, mobility, communication, housekeeping and other needs, goals and preferences.
The organisation is responsible for making sure that third parties who may be sub-contracted, have the equipment they need to meet this requirement. For example, a sub-contracted transport service must have a safe and suitable wheelchair ramp to access the vehicle if they provide services and supports to consumers who use a wheelchair.
If a consumer owns the equipment they need in delivery of services and support, the organisation needs to take reasonable steps to make sure that it’s clean, safe and suitable for the consumer to use. This would include raising any concerns with the consumer, or their representative, so that the equipment can be maintained, cleaned or reassessed.
- How does the organisation assess and plan how they provide equipment in a way that makes sure consumers have safe and suitable equipment that meets their needs?
- Are all members of the workforce using the equipment trained in its use? How do members of the workforce know when the equipment is no longer safe or suitable?
- Are manufacturers’ instructions on use, storage, maintenance and cleaning available and followed?
- How does the organisation communicate to the consumer what their responsibilities are for cleaning, maintaining and storing the equipment?
Examples of actions and evidence
- Consumers say they feel safe when they are using the equipment and they know how to report any concerns they have about safety.
- Consumers say that the equipment the organisation provides is suitable, meets their needs and they can access it when they need.
- Consumers are satisfied the equipment is clean and well maintained.
Workforce and others
- The workforce can describe how the organisation has trained them to safely use the equipment. They can also describe any responsibilities they share with the consumer for safety, cleanliness and maintenance.
- The workforce can explain how they would identify any potential risks to the safe use of the equipment. They can also describe how they would report when the equipment was no longer suitable for a consumer.
- Management of the organisation can describe how the organisation plans and follows maintenance and cleaning routines for equipment.
- Workforce orientation, training or other records that show how the organisation supports the workforce to meet this requirement.
- The organisation has suitable arrangements for purchasing, servicing, maintaining, renewing and replacing equipment.
- Evidence that the organisation does risk and other assessments before they give equipment to consumers.
- Evidence that equipment is used, stored and maintained in line with manufacturers' instructions.
- Evidence that equipment is used for its intended purpose and the consumer who it’s provided for is the one that uses it.
- Contract management or other documents show how the organisation ensures that sub-contractors have equipment to meet this requirement
- Clear responsibilities are documented for the safe use, ongoing suitability, cleanliness and maintenance of equipment where these are shared between the organisation and the consumer or a third party.