Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
A poster outlining how to raise a concern about the quality of care a person is receiving.
A poster outlining the Aged Care Quality Standards.
A fact sheet outlining the new Aged Care Quality Standards.
Top tips for care recipients about making a complaint about an aged care service.
Our functions and activities include, among other things:
If you need an interpreter, please call TIS National on
131 450 and ask them to call the Aged Care Quality and
Safety Commission on 1800 951 822. Our business hours
are 9-5 Monday to Friday.
This fact sheet explains the ways the Aged Care Quality and Safety Commission may try to resolve your concerns and the possible outcomes.
If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.
This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.
We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.
Issue No. 2019-1. This bulletin covers the Aged Care Quality and Safety Commission process and responsibilities relating to findings on serious risk.
'What are consumers are saying about aged care?' - read the Consumer Experience Report data compiled by the former Australian Aged Care Quality Agency from 1 July 2017 to 30 June 2018.