Charter of Aged Care Rights
From 1 July 2019, providers must give consumers a copy of the new Charter of Aged Care Rights (the Charter) signed by the provider, and ensure that the consumer or their authorised person has been given a reasonable opportunity to sign a copy of the Charter.
The purpose of requesting the consumer’s signature is to allow them to acknowledge they have received the Charter and had assistance to understand it. Consumers are not required to sign the Charter and can commence, and/or continue to receive care and services, even if they choose not to sign the Charter.
Browse the links below to access our Charter of Aged Care Rights resources:
- Charter of Aged Care Rights poster (PDF, 249.38 KB)
- Charter of Aged Care Rights A5 booklet (PDF, 680.29 KB)
- Charter of Aged Care Rights Template for Signing (available in PDF and DOC). This resource is now available in 18 translated languages including Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Serbian, Spanish, and Vietnamese. Access translated versions here.
- Read the ministerial release: Australian signs up for new era of Aged Care rights.
- Read more about consumer rights in aged care.
Standards of care
Aged care services that receive a subsidy from the Australian Government have to meet the relevant quality standards. These standards are part of the legislation and set out the quality of care that must be provided to consumers. Our role as the Aged Care Quality and Safety Commission (the Commission) is to hold aged care providers accountable to the standards.
Learn more about existing Standards
From 1 July 2019, the Commission will commence assessment and monitoring against the new Aged Care Quality Standards. To support organisations, read our page on transitioning to the new Standards
Learn more about the new Aged Care Quality Standards
Making a complaint
Any person, including aged care staff, volunteers, professionals, consumers and their families, can make a complaint about an Australian Government funded aged care provider to the Commission. Complaints may relate to any aspect of service including care, choice of activities, discrimination, catering, communication or the physical environment.
Complaints about the aged care service can be made by: