Flexible care services
Flexible care acknowledges that the needs of aged care recipients may require a different care approach than that provided through mainstream residential and home care.
- National Aboriginal and Torres Strait Islander Flexible Aged Care Program: This program funds organisations to provide culturally appropriate aged care for older Aboriginal and Torres Strait Islander people close to home and community.
- Short Term Restorative Care Programme: This program provides a range of care and services for up to eight weeks to help prevent or reduce difficulties older people are having with completing everyday tasks.
Below are resources to support Flexible Aged Care service providers undertake continuous improvement and self-assessment against the applicable Standards:
- Develop a Plan for Continuous improvement (PCI)
- Self-assessment tools:
- Self-assessment for National Aboriginal and Torres Strait Islander Flexible Aged Care Program services
- Self assessment for flexible care service delivering short-term restorative care services in a:
National Aboriginal and Torres Strait Islander Flexible Aged Care Program
Services delivered under the National Aboriginal and Torres Strait Islander flexible aged care program are designed to deliver a flexible mix of residential, day care, respite care and community based aged care.
The Aged Care Quality and Safety Commission conducts quality reviews of services under this program to assess performance against the Quality Standards in accordance with the Quality Framework. The existing Standards consist of two overarching principles, two standards and nine expected outcomes that are part of the National Aboriginal and Torres Strait Islander flexible aged care program quality framework.
The Commission undertakes a quality review of each National Aboriginal and Torres Strait Islander Flexible Aged Care service at least once every two years. The form and frequency of assessment contacts between quality reviews is determined on a case-by-case basis, guided by the service’s performance and all other relevant information received by the Commission.
From 1 July 2019, the Commission will commence assessment and monitoring against the new Standards. These standards replace all existing standards, including the Flexible Care Standards.
Quality review guidelines
The National Aboriginal and Torres Strait Islander Flexible Aged Care Program quality review guidelines provide information about the Quality Framework and Quality Standards including quality reviews, assessment contacts and continuous improvement. They are designed to assist providers to prepare for visits and to demonstrate continuous improvement in their care and services for clients and service users.
- National Aboriginal and Torres Strait Islander Flexible Aged Care Program Quality Review Guidelines (DOC, 366 KB)
- Continuous improvement resources
- Self-assessment resources
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Short Term Restorative Care Programme
The Short Term Restorative Care Programme (STRC), in conjunction with the Commonwealth Home Support Programme, Home Care Packages Programme, residential aged care and other specialised aged care programmes, forms part of an end-to-end aged care system offering older people a continuum of care options as their care needs change over time.
The STRC Programme is an early intervention programme that aims to reverse and/or slow ‘functional decline’ in older people and improve well-being.
Short-term restorative care provides a range of care and services designed for, and approved by, the care recipient for up to eight weeks to help prevent or reduce difficulties they are having with completing everyday tasks. It aims to improve well-being and independence to help them continue living in their own home and can be accessed twice in any twelve month period.
Short-term restorative care services may be delivered in a home care setting, a residential care setting, or a combination of both.
More information on STRC including frequently asked questions is available on the Department of Health website.
Approved providers delivering STRC services in a home care setting
The Commission conducts the quality review of flexible care services through which STRC is provided in a home care setting in accordance with the Aged Care Quality and Safety Commission Rules 2018
If a home care service and a flexible care service through which STRC is provided in a home care setting have the same approved provider, the Commission may conduct the quality review of both services at the same time. The results of the quality review may be applied to both services.
Further information on the quality review process is available through our Home services page.
Approved providers delivering STRC services in a residential care setting
Flexible care service delivering STRC services in a residential care setting are accredited by the Commission in accordance with the Rules 2018 or are taken to be an accredited service.
Further information on the accreditation process is available through our Residential care services page.
STRC Programme Manual
The STRC Programme Manual, developed by the Department of Health, is a resource for approved providers of STRC to assist their understanding of the policy context and operational requirements for delivery of STRC to care recipients in a home or residential care setting.
The STRC Programme Manual is available on the Department of Health website.