Self-assessment for home and community care services
The information on this page is for home care services, Commonwealth Home Support Programme services and flexible care services through which short-term restorative care is provided in a home care setting.
Under the Aged Care Quality and Safety Commission Rules 2018, the Aged Care Quality and Safety Commission or a quality assessor may request self-assessment information as part of an assessment contact or a quality review.
Make sure your service provides high quality care and services at all times.
To assist you with completing your self-assessment, download our template for home services (word)
Note: There are fields in the documents to complete electronically
Key changes under the new Commission Act and Rules
For information about key changes impacting providers please see our Key Changes page where you can access fact sheets including the following:
What is self-assessment?
Self-assessment is an important part of the quality review and assessment contact process. It provides you with an opportunity to evaluate your current performance against the Home Care Standards, review the results for care recipients, assess the effectiveness of any improvements and support processes for continuous quality improvement and risk management.
Why undertake a self-assessment?
Self-assessment is an important tool in the process of continuous improvement. It will help you to understand where change is needed and lead to better quality care and services for care recipients.
Undertaking a self-assessment will provide you with evidence that improvement has taken place and assist you with communicating your success.
How do I plan for my self-assessment?
Make self-assessment a positive mechanism to support improvement and be a sign post for good practice.
Approach the process of self-assessment as an ongoing tool rather than a task that is completed in a short or contained period of time, in between other duties.
You might find it useful to review and update your self-assessment regularly, for example monthly or quarterly so that it continues to develop over a period of time. This will also assist with updating your plan for continuous improvement.
Get organised. Wherever possible the assessment should be completed by a small team to assist with getting the evidence together and checking the accuracy of details. Involve care recipients and their representative throughout this process.
Identifying areas of risk to the standard of care and services
There are known sector-wide risks that can affect the standard of care and service.
Your self-assessment should include any risk factors that may have an impact on your service and how you are managing to ensure that your service delivers on the expected outcomes for care recipients and prevent possible harm to their safety, health or well-being.
Potential risk factors may include:
- relocation of service, development applications or building works
- any recommendations for improvement or adverse findings by an alternate oversight or regulatory or investigative body
- changes to key personnel for the service.
Your completed self-assessment should be reviewed by peers or senior staff to check for accuracy and completeness.
Report on the findings
Report the findings of your self-assessment within your service and to your governing body so that organisation wide strategies can be developed to support improvement.
For any further information or questions, please contact your regional office 1800 951 822.
New Aged Care Quality Standards
Assessment and monitoring against the new Aged Care Quality Standards will commence on 1 July 2019. A Self-Assessment Tool for the new Aged Care Quality Standards has been developed to assist providers to prepare for the new Standards. For more information see our Self-assessment page.