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The Aged Care Quality Bulletin is the Commission's monthly newsletter for Australian aged care providers, sharing the latest information to support our vision of a world-class aged care service.

Subscribe to the newsletter for monthly updates on the Commission.

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2019 Newsletters

Issue Articles
June 2019
  • Commissioner's message
  • Meet our new Minister
  • Assessment against the Aged Care Quality Standards
  • Single Charter of Aged Care Rights
  • Open disclosure framework now available
  • New legislation introduced to minimise the use of restraints
  • Online learning platform coming soon
  • Be part of our consumer engagement project
  • Improving provider feedback
  • Consumer Experience Reports available soon for home services
  • Safe, accepting aged care for LGBTI people
  • New herpes zoster (shingles) vaccine available
  • Elder abuse, 'insidious and often undetected'
  • Former Commission Interim Clinical Advisor honoured
  • Taking aged care beyond the physical
May 2019
  • Commissioner's message
  • Don’t miss our upcoming reform webinar
  • Online learning about the new Standards a hit
  • Online learning assistance in getting to know the Standards
  • Urgent reminder about influenza
  • Ageing population set to almost double by 2050
  • Regional providers preparing for the new Standards
  • $500,000 for better aged care food
  • Commission increases unannounced weekend visits
  • Top tips for addressing concerns and complaints
April 2019
  • Commissioner's message
  • Commission appoints Chief Clinical Advisor
  • Implications of Federal Budget for the Commission
  • Two-hour meeting ends two years of concerns
  • Stronger aged care protections for senior Australians
  • Preparing for the new Standards
  • New video to supports consumers' understanding of the new Standards
  • New Standards video for providers now online
  • Seasonal signals for flu vaccinations

March 2019


  • Commissioner's message
  • Single Charter of Aged Care Rights
  • Don't miss out on workshops for the new Standards
  • New Standards video production
  • Consumer Experience Reports testing in home care moving ahead
  • Providers encouraged to use Commission resources to prepare for the new Standards
  • Get involved: Advance Care Planning
  • New Plans to ensure inclusive aged care
  • Commission complaints resources now available in 24 languages

February 2019

  • Commissioner's message
  • Greater transparency on consumer experience in care
  • New Standards event a sold-out success
  • Commission participates in first industry engagements
  • New insights on aged care sector performance
  • Top tips to get your service ready for the new Standards
  • New framework ensures strong voice for aged care recipients
  • How the Standards deal with feedback and complaints
January 2019
  • Welcome to the Commission
  • Checking your readiness for the new Standards
  • Why complaints are important
  • Use of restraints in aged care
  • New Rules to support the work of the Commission
  • New Standards: Dignity of risk
  • Standards events filling fast – don't miss out!

2018 Newsletters (archived)

Browse the links below to view archived editions of Quality Standard, the monthly newsletter of the former Australian Aged Care Quality Agency.


Issue Articles
December 2018
  • Quality Standard Newsletter
October 2018
  • Quality Standard Newsletter
September 2018
  • Quality Standard Newsletter
August 2018
  • Quality Standard Newsletter


Wednesday, 26 June 2019 - 5:05pm