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Aged Care Complaints Guidelines

  • Guidelines for the Aged Care Complaints (COMING SOON)
  • Guidelines for the Aged Care Complaints (COMING SOON)

These Guidelines are currently being reviewed and developed for the Aged Care Quality and Safety Commission staff; they outline how the complaints management framework works and the procedures we follow when receiving and resolving a complaint.

The Guidelines are periodically reviewed and updated to ensure consistency with current legislation and policy. 

Previous versions related to the Aged Care Complaints Commissioner and Aged Care Complaints Scheme are available on the National Libraries Australia website.

 

Changed
Wednesday, 23 January 2019 - 4:51pm