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The Salvation Army Aged Care Plus (NSW)

Chalmers Street Redfern NSW

Making Moments Matter 

The Cairns Aged Care Plus Centre at Chapel Hill, Mountainview Aged Care Plus Centre

Residential - Metropolitan - Organisational wide or multiple locations program

Award descriptors

  • Leadership and culture
  • Dementia care
  • Social participation and lifestyle

Making Moments Matter - shifting from a task-focused, institutional approach in dementia care to a transformative model guided by each resident’s interests, feelings and emotions.

About this program

The concept of person centred care is embedded into Aged Care Practice internationally. Person centredness and person centred practice has tended to be a recurring theme in contemporary gerontonlogical literature and in many models of care for persons with dementia.  But moving beyond just describing a concept has been very difficult to identify in literature and also in practice . Despite this, person centred approaches have been identified as an ideal way of working that feels right for both older people and practitioners alike.  

Person Centred Care and Quality of Life is a primary consideration for all providers of aged care services, the challenge for the future is how we deliver a model of care which is innovative, progressive and meets the ongoing needs of the people we care for.  The population worldwide is changing the needs of older persons are becoming more complex and we are seeing an international increase associated with dementia care needs of older people . Dementia can be overwhelming not only for the people who have it, but also for their caregivers and families . There is a lack of awareness and understanding of dementia, resulting in stigmatisation, barriers to diagnosis and care and impacting caregivers, families and societies physically, psychologically and economically.

Making Moments Matter challenges traditional dementia care, shifting from a task-focused, institutional approach to a transformative model guided by each resident’s interests, feelings and emotions. The key difference with this approach is the model is based within an emotional intelligence framework where understanding of life’s story and emotional responses are integral to ensure well-being, person centredness and quality of life.

Moments are the key to life.  Our life experience is made up of a continuous stream of moments; some of them matter more than most.  Living with dementia is like living in a constant fog where your experience of reality are confused and un-sequenced thought patterns, within this experience, you continue to retain your emotional awareness and overwhelmingly the most powerful emotion is love.  Making moments matter is the ability for our staff to tap into those real emotions and make them matter in the moment.  It is a fundamental change in unlocking the theory behind person centredness and ensuring practice is a lived experience rather than a theoretical one.

We need to have a greater emotional awareness of our own responses as care givers to dementia care environments, but also, we cannot base our models of care on theory alone when we know without a doubt “Feelings matter most” . The premise of Making Moments Matter ensures adaptive, best practice feelings centric care which encourages the person with dementia (and their families) to live life the way they want.

More information about this program

Ms Sharon Callister at or phone (02) 9779 9411

Friday, 21 December 2018 - 6:10am