Our role is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. We promote high quality care and services to safeguard everyone who is receiving Australian Government funded aged care.
We independently accredit, assess and monitor aged care services subsidised by the Australian Government. We also resolve complaints about these services. Through our engagement and education work we aim to build confidence and trust in aged care, empower consumers, support providers to comply with quality standards, and promote best practice service provision.
The Commission replaces the Australian Aged Care Quality Agency and the Aged Care Complaints Commissioner. Combining these functions into one independent agency strengthens the focus on consumers, streamlines regulation, supports better engagement with consumers and providers, and promotes transparency.
From 1 January 2020, aged care approval and compliance functions will transfer to us from the Department of Health.
We undertake our work consistent with the Australian Public Service (APS) values, outlined in the Public Service Act 1999.
We are apolitical and provide the Government with advice that is frank, honest, timely and based on the best available evidence.
Committed to service
We are professional, objective, innovative and efficient, and work collaboratively to achieve the best results for the Australian community and the Government.
We are open and accountable to the Australian community under the law and within the framework of the Ministerial responsibility.
We respect all people, including their rights and their heritage.
We demonstrate leadership, are trustworthy, and act with integrity, in all that we do.